Edgar Gaona Portfolio · Seattle · 2026

Ten years keeping systems honest. Now, the AI inside them.

Edgar Gaona Support and DevOps engineer. Intel, Amdocs, Amazon. English and Spanish.
Résumé (PDF) LinkedIn edgargaona@hotmail.com
7d → 8h
Change lead time on a GenAI platform I built on my own initiative
44
Production services I own on-call and root-cause analysis for
9 → 0
Successful attacks after hardening an AI assistant
489 → 60
Ticket backlog after fixing routing with service owners
In short
Start from the customer's system, find the root cause, and never give an AI more trust than it has earned.
How I work
  1. Start from the systemWho uses it, what they can see, how it fails.
  2. Root cause, not symptomsFix it once, then automate it away.
  3. Trust is earnedDry-runs, approvals and audit before autonomy.
  4. Measure, then claimNumbers I can explain, or I don't use them.
Path
2022 — NOW
AmazonDevOps Engineer (Support Engineer IV), fulfillment technology. Promoted to L5 in 2024. Champion of Customer, 2024 and 2026.
2025 — NOW
Independent AI appSolo founder of an AI-powered iOS app that curates and sequences photos. In development.
2017 — 2022
AmdocsSoftware Support Engineer, then Software Developer and technical lead for AT&T Mexico.
2016 — 2017
IntelPre-Silicon Systems Engineer Intern: Python automation for early firmware development.
2016
Tecnológico de MonterreyB.S. Electronic & Computer Engineering. AWS Certified AI Practitioner, 2025.
→
What's next

Safe, trustworthy AI

I've spent ten years where systems meet real people, and I've seen how small, invisible failures become big ones. I want to help build AI that understands people well and acts in their long-term interest, along with the evaluations and safeguards that let us trust it.